Cloud Sync is back to normal operation

Here’s the chronology of what happened to our Cloud Sync service recently.

SUN, JAN 21, 2018
Our hosting provider decided to update hardware & software on our servers as measures to prevent security vulnerabilities.

We as client were not able to either decline these services or influence them in any way.
Usually such maintenance works are underway no more than 4-5 hours, so the announcement from the hosting provider did not raise any of our concerns.
After the maintenance was complete, part of servers were back to normal working order.
However, some of the servers were still down.

We’ve spent the entire weekend trying to get in touch with the provider to reveal the origin of the problem.
The connection with the failed server was completely lost.

MON, JAN 22, 2018
After 48 hours of silence the hosting company was finally able to clarify the situation occurred.
They’ve confirmed that there was a hardware problem (failed HDD) with one of our servers.
We were trying to get the data from the failed server and at the same time were in a search of alternatives to our current hosting provider.

TUE, JAN 23, 2018
Despite our multiple requests through all available communication channels, the hosting provider has not changed the failed HDD on the server yet.
We have already set up the new server with a new hosting provider.

WED, JAN 24, 2018
We restored Cloud Sync service back to normal operation.

We apologize for the inconvenience caused and thank you for your understanding, patience and cooperation.

  • Christopher Knell

    The update didn’t work for me, it still won’t let me sign into istudiez.

    • iStudiez_Team

      Hi Christopher!

      Thanks for the feedback.
      We are still trying to make our servers work again.
      Please accept our apologies for the inconveniences you may suffer.

  • Andrew Mathew

    I’m also having trouble signing in and syncing on my iPhone.

    • iStudiez_Team

      Hi Andrew! Thanks! We are doing our best to sort out this problem. Sorry for the inconveniences.

  • Travon Terrell

    Same. This is still not working for me.

    • iStudiez_Team

      Hi Travon! Thanks for letting us know. We are trying to fix the problem at the moment. Sorry for the inconveniences.

  • Alex Horton

    Same thing here. Just asks me to log in and says it can’t sync.

    • iStudiez_Team

      Hi Alex! Thanks for letting us know. We are still working on this problem. Hope we’ll fix it soon.

  • Cla D.

    I have the same problem : impossible to sign in and sync the new data on the account… When will this possibility be back please ? I’m using this app everyday…

    • iStudiez_Team

      Hello!
      We can’t name any exact time required to fix the problem.
      We are trying to resolve it ASAP.

  • Kate C

    also not able to sync, ‘Cloud sync server is unreachable’ error on ios and osx

    • iStudiez_Team

      Hi Kate! Thanks! We are still trying to fix this problem. Sorry for the inconveniences.

  • Eduard Klusch

    Same error here, can’t sync calendar and the app itself is not able to login on iOS and macOS. This downtime starts to get annoying since I’m not able to get things done properly… Please fix this.

    • iStudiez_Team

      Hi Eduard! We are working on this.

      Please create iStudiez Pro data backup on a device with the latest data and restore that same backup on another device of yours.
      Hope this workaround will help if you need to get the app’s data from one of your device to another.

  • Ndzeya

    Doesn’t work sync on Mac and iPhone as well.
    Need it so much now 🙁

    • iStudiez_Team

      Hello! We are doing all the best to bring the service back.

      If you need to get the app’s data from one of your device to another, please create iStudiez Pro data backup on a device with the latest data and restore that same backup on another device of yours.
      This workaround is slightly inconvenient, but will help in case you urgently need it.

  • TA Lindenbaum

    Same problem here. Can you send an update email when the servers are back?

    • iStudiez_Team

      Hello! All updates are posted on our Facebook page, Twitter and our blog. Please follow us to stay updated with the latest news.

  • Daniel

    So there’s no update on this? I’m still unable to sync, and would like some kind of time estimate

    • Kim

      Just emailed them with the same problem and apparently some of the servers are still down :/

      • iStudiez_Team

        Hi Kim! Yes, unfortunately they are. We are trying to sort this issue out.

    • iStudiez_Team

      Hi Daniel!
      We are doing all our best to resolve the problem ASAP. We are not sure how long it may take.

  • Nyx

    I was wondering what happened. I had a similar event happen on my servers for my website a few years back. Lost a week of business before I sadly had to change providers (they weren’t responding to anything after the initial inquiry). Hopefully yours has a better ending. Thanks for keeping us posted about it 🙂

    • iStudiez_Team

      Hi Nyx!
      You are welcome! Sorry for the late respond. We’re also glad everything is back to normal (we have changed a provider :)).

  • Alex Baratti

    I know you have Android and PC apps, but I think the option to use iCloud for sync would be well received. OTA background updates vs. manual syncs at the discretion of a third party. I understand that’s a large change, but I think it would benefit us all in the long run. Just my input. Thanks for keeping us updated.

  • Mike

    I believe that the biggest complaint people are having is the inability to get data between their PC’s and phones without the cloud sync service. Being able to do a local sync over WiFi by running a server on the host PC would be a pretty good way to at least keep data current locally. It may require a bit of an overhaul, but it would allow users to sync between their devices, even when they don’t have access to the internet, and it could reduce some server burden. It would also increase the appeal for users to go out and buy the desktop version of the app.

    Servers going down is the only real weakness that iStudiez has. Solid, solid app otherwise.

    • iStudiez_Team

      Hi Mike!
      Thanks for the feedback and suggestion.
      iStudiez Team was not able to affect the hardware failure that occurred with the server. Thus, we have moved to a new one.

  • Amy Taylor-Brill

    Would you post step-by-step instructions on how to create an iStudiez Pro backup? Can I back it up and then share it via email or iCloud? My most up-to-date info is on my desktop in NC and I’m now in OR with laptop and iPhone.

    • Marc Nevin

      Worked for me, see my recent post.
      Have someone in NC run the program and create the backup file, send the file to your device in OR and you can then upload the emailed file into what ever device you are using.
      eMail me at marc.nevin@gmail.com if you need some additional help.

      • Amy Taylor-Brill

        Thanks, Marc. I was embarrassed to have asked the question when I saw how easy it was to do. Sent via email, installed in iPhone, iPad, and laptop. Can’t wait until the sync ability returns, but still love this product even without that feature.

        • iStudiez_Team

          Hi Amy!
          Sorry for the late respond, but Mac did a great job already!
          Furthermore the sync service is already back and running (we have also seen your comments on Facebook ;)).
          We’re glad you may sync again!

      • iStudiez_Team

        Hi Marc! Thanks for your help!

  • Matthew Wandell

    I work at a large IT firm with great uptime and a large Datacenter. Contact me if you would like to get a quote

    • iStudiez_Team

      Hi Matthew!
      Thank you very much for the offer! We have already moved to a new provider and really hope we won’t need your services :).
      But anyway, we’ll keep your offer!

  • Jane

    Still no update? Very unimpressed and will probably stop using iStudiez. This is too big of an issue to leave unresolved for so long.

    • iStudiez_Team

      Hi Jane! The sync service is already up. Are you able to sync now? Please let us know.
      Please email us to support@istudentpro.com. Thanks!

  • Marc Nevin

    I am using iStudiez Pro on Win10 and iStudiez Pro on iPhone iOS 11.
    I was able to simply within IStudiez Pro create a data backup , email the file, open the file on my iPhone (send file to [Copy to iStudiez Pro] ) and voila my iPhone now has all the hard work I did creating my new school semester which started Jan 16th, 2018 .

    You can use the same basic procedure across Android/Win10/Mac/iOS as it is a native design feature of iStudiez Pro.
    This solve my problem while we wait for the more elegant of using the sycn functionality we are so very accustomed to.

    PS: iStudiez wow your service agreement sucks with your provider, they seem to big to care. This is how companies loose customers very quickly …

    • Phoebe

      This saved my life. Thank you!

    • Sylvain Proulx

      Perfect, thanks

    • Marc Nevin

      Please note – the data backup will completely REPLACE the data on the target device.
      Choose carefully which device has the MOST RECENT/COMPLETE data you want to import into the target system.
      This is NOT a merge process, it is a complete replacement.

      Best of Luck

      • iStudiez_Team

        Hi Marc! Thanks again for being our ambassador and helper here.
        It was very helpful and generous from your side! We really appreciate that.

  • JMX

    Legitimately baffled that this is still down. Right at the beginning of the spring semester.

    This type of thing should be planned for. Why are you not using AWS? This is an issue that shouldn’t exist in 2018 (and doesn’t exist just about everywhere else).

    • Daniel

      Exactly — I’m glad to see that this problem is almost resolved, but really using a hosting provider that doesn’t employ some type of redundancy or virtualized server space is absurd for any company in 2018.

  • Angela Berglund

    thank God it’s almost fixed

    • iStudiez_Team

      Hi Angela! We’re also glad it works already! Thanks for your patience!

  • Phoebe

    Thank you for all your hard work to make sure students complete assignments on time and are able to keep track of grades!! Much appreciated.

    • iStudiez_Team

      Hi Phoebe! Thanks for your kind words! We’re glad everything is OK now!

  • Alex Baratti

    Thank you very much with your continued support and updates. I have been using your app for so many years now and it has proven very useful.

  • Danielle Bilodeau

    Thank you!! You guys did a great job at keeping us updated and fixing this asap.

    • iStudiez_Team

      Hi Danielle! Thanks for your kind words!

  • SUTARTO SOENG

    Bravo! Thank you so much!

    • iStudiez_Team

      Hi Sutarto!
      Thanks for your patience and support!

  • Angela Berglund

    It won’t let me reset my password. When I click on the link in my email, a blank white page comes up and says “maintenece.” Can someone please help?? I’m so tired of not being able to use the app

    • iStudiez_Team

      Hi Angela!
      Have you managed to reset the password?
      If not, please let us know. Email us to support@istudentpro.com. Thanks!

  • Marc

    Hi guys,

    Sync on Windows is still down, at least for me. Are we supposed to update the program for it to recognize the new sync location (if there is one)?
    Thanks for the hard work!

    • iStudiez_Team

      Hi Marc! Thanks for the feedback.
      There’s no need to update the app to make sync work.

      To be able to help you we need some more details about the issue you have faced.
      Please email us to support@istudentpro.com for further communication.
      Hope to hear from you soon.

  • Juan Daniel Barreto Arboleda

    Hello I still cant sync my Samsung Galaxy and my Macbook what do I have to do to fix this?

    • iStudiez_Team

      Hi Juan!

      We need some more details (like the email address you use for sync, etc.) to be able to help you.
      Please email us to support@istudentpro.com.

      Thank you in advance!