According to the latest information from our hosting provider, they decided to update hardware & software on their servers as measures to prevent security vulnerabilities.
We as client were not able to either decline these services or influence them in any way.
Usually such maintenance works are underway no more than 4-5 hours, so the announcement from the hosting provider did not raise any of our concerns.
NOTE that the last outage took place several years ago which proves the reliability of iStudiez Pro Cloud Sync service.
After the maintenance was complete, part of servers were back to normal working order.
However, some of the servers were still down and your comments in our social network channels confirm that.
At this very moment we are carrying negotiations with our hosting provider to understand the reasons for servers being inactive and find solutions.
We are not sure how much time it might take, but we will be updating you regularly on the progress.
SO WHAT TO DO? First and foremost, stay calm, everything is going to be OK.
You can continue using iStudiez Pro locally, but we insist that you make iStudiez Pro data backup right now to keep your data 100% safe.
Also, DO NOT uninstall the app from your devices.
If you need to get the app’s data from one of your device to another, as a workaround we would like to suggest that you create iStudiez Pro data backup on a device with the latest data and restore that same backup on another device of yours. It is slightly inconvenient, but will help in case you urgently need it.
We apologize for the inconvenience caused and thank you for your patience and cooperation.
UPDATE JAN 22, 2018:
The hosting company where our Sync Servers are located was finally able to clarify the situation occurred.
They’ve confirmed that there was a hardware problem with one of our servers.
Currently they are replacing the hardware with a new and fully functional one (hope they’ll be fast enough to fix that within several hours – ohhhh).
Only after the hardware on server is replaced we would have an opportunity to restore server’s backup with your data on our server and try to start the Cloud Sync service.
As you see this process is not too fast and may take up to 12 hours.
We’ll keep you posted.